Frequently Asked Questions
You’ve got questions. We’ve got answers.
You're able to shop, check calendar availability, place and pay for an order all via our online store.
Once the order is placed, you will receive confirmation of your order. Please contact us immediately if you made an error or need to correct something. We're happy to help.
Internally, we go through your order for accuracy and then process it.
A copy of your order is sent to our fulfillment vendors' (Strategic Partners) warehouse. They use that pick list to review your order (and any special notes). A few days prior to your event, they stage your equipment and get it ready for delivery. A few hours before the event, they deliver and provide the setup. (They are not responsible for planning, decor or any additional requirements outside of your rental agreement.)
If a trained attendant is required with your order, they will accompany your order and oversee the setup, manage the operation for the duration of your rental period, tear-down and deliver back to their warehouse.
If you elected to do so, you will be added to our monthly newsletter and will receive information and coupons, from time to time, for future use.
Finally, we'll follow up with a survey to make sure you're completely satisfied.
The duration of any rental period is listed by item. See details listed within the description of each item. Typically, equipment rents for 4-6 hours. Shows and activities typically run 40 minutes to 1 hour. If available, extended periods can be added at the time of purchase (select time frame within the availability calendar). We can be reached at info@floridaplanners.com. Should any party rental items be used longer than the allotted time, without making previous arrangements, the items will be subject to additional fees.
We provide delivery, set up, tear down and attendants (when applicable), for all equipment and shows within the South Florida area. Those areas include the three counties: Palm Beach county; Broward County; Miami-Dade county. View Coverage Map here.
We also provide destination rental services with attendants on special request. (For example: We provide photo booths, lighting, LED dance floors, etc., including staff to the cruise ship industry.) Contact us below with questions or comments.
DELIVERY AND SET UP SERVICES
Our delivery fee is based on the zip code of the delivery address. This covers fuel and maintenance for our trucks as well as our staff’s time.
BASIC DELIVERY – Four Hour Window- Our most economical delivery option allows us a four hour windows for delivery and setup. The driver will give you a courtesy call when we are on our way the day of your event.
PREMIUM DELIVERY UPGRADES – Guaranteed Delivery or Pick up Times If you require a tighter time frame for delivery or pick up we can schedule a 30 minute window of time for an additional $100.00 each way above the four hour basic delivery charge.
SUNDAY DELIVERY –Delivery or pickup on Sunday is an additional $40.00 charge each way.
ELEVATOR OR STAIRS: If delivery and pickup involve an elevator, stairs or other restricted access there is an additional $80.00 charge round trip.
SETUP:
Setup of equipment is free within 50 feet of the loading/unloading area. If the area for set up is more than 50 feet from the loading/unloading area additional fees will apply. Elevator and Stair set ups vary in price – to avoid unnecessary fees please let us know beforehand if there are any stairs or elevators.
Our coordinators then review your order and will contact you with any questions, comments or suggestions.
Once you agree to Terms of Service and Rental Agreement, you have the option to checkout with PayPal or via credit card.
In order to reserve your order, all customers are required to fully pay for their rental.
If you need to cancel an order, you may do so at any time under the following Re-Stocking Fee schedule:
CANCELLATION REFUND POLICY:
Customers who cancel their orders at any time after a order is placed WILL BE ACCESSED A RE-STOCKING FEE regardless of their circumstances or reasons for cancellation.
Adjustments to orders can be made until 7 days prior to delivery (except for specialty items – see below). However, any such adjustments shall not reduce the total price of the invoice below the amount of the RE-STOCKING FEE OF 50%.
Specialty items include customized services such as logo implementations, custom wraps and items that require Florida Planners to manufacture, sub-rent, or purchase equipment. Specialty items are non-refundable once they have been ordered by Florida Planners, or manufacturing of such items has begun.
We will send you an order confirmation immediately upon completion of your order.
You are responsible for verifying the accuracy of your order. If something is not listed on your order, we will not be providing it. Please make sure absolutely every detail that needs to be taken care of is listed directly on the order.
Yes, we do have a rental agreement. It can be found HERE. A link is also provided to you at checkout.
An 8% charge will be applied to all rental items to cover the cost of normal cleaning and maintenance. This does not cover LOSSES, THEFT OR DISAPPEARANCE OF EQUIPMENT DUE TO CUSTOMER NEGLIGENCE. Broken items must be returned in their broken state or they will be considered stolen. Replacement of lost or damaged items is chargeable in addition to the damage waiver charge.
You do not have to clean the equipment. We simply expect it in the same condition as it was delivered.
The price listed on your proposal will not change. The only reason it will change is if you change your mind on the item/color/etc. Delivery fees may change if there is an exponential increase in gas prices.
Yes, we do offer a Partner Program that provides friends in the industry additional discounts and perks. Contact us below for information.